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The Clayton County Water Authority has issued a boil water advisory for all customers with low water pressure. People whose water service is out also should boil their water once it comes back on.

If you have low or no water pressure, CCWA urges you to call 770-960-5200.

Why do I need to boil my water?

It’s important to boil your water because the broken pipes allow bacteria and other contaminants to get into the system. CCWA says the subfreezinbg temperaures “have caused numerous leaks in the system” and that it has notified the Georgia Environmental Protection Association of the problem and of the boil-water advisory.

CCWA says you should boil your water for:

  • drinking
  • making baby food or baby formula
  • washing fruits and vegetables
  • watering pets
  • brushing your teeth
  • making ice

How to boil water for safety

If your water pressure is low, here’s how to boil your water, according to CCWA:

  • Fill a pot with water.
  • Heat the water until bubbles rise quickly from the bottom of the pot to the top of the water.
  • Keep boiling for one minute (60 seconds).
  • Turn off the heat source and let the water cool.
  • Pour the water into a clean, sanitized container with a cover to store it.

“Our team is working to resolve the issue and restore service as quickly as possible,” said CCWA Chair H. Bernard Frank. “However, we do not have an estimate on when service will be restored. We understand the difficulty this causes not only during an extreme cold weather event, but also during the holiday.”

CCWA says customers should monitor news outlets and social media for further updates, as well as on

Robin Kemp is executive editor and CEO of The Clayton Crescent, which she founded in 2020. She has worked for Gambit, CNN, The Weather Channel, Clayton News, Henry Herald, and numerous freelance outlets....

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